Return & Refund Policy

At Bao Bao, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we offer easy returns within 14 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • Proof of purchase (receipt or order confirmation) is required.

Non-returnable items:

  • Gift cards.

  • Sale or clearance items (unless faulty).

  • Items that have been worn, washed, or damaged by the customer.

2. Return Process

  • To start a return, contact us at [insert email address] within 14 days of receiving your order.

  • Once your return request is approved, we will provide instructions for shipping the item back.

  • Customers are responsible for the return shipping cost unless the item is defective or sent in error.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection.

  • If approved, a refund will be processed to your original payment method within 7–10 business days.

  • Shipping costs (if applicable) are non-refundable.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original for a refund and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [insert email] with photos of the issue. We will arrange a replacement or full refund at no extra cost.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check with your bank or credit card provider.

  • If the refund is still not visible, please contact us at [insert email].

Bao Bao – Organic Bamboo Wear
Email: [insert email]
Phone: [insert phone number]
Abu Dhabi, United Arab Emirates